Become a Field Reimbursement Manager

Make a Difference in Patient Access.

Our associates are proud of the part they play in helping patients gain access to life-changing therapies.

What is a Field Reimbursement Manager?

Our Field Support Managers (FRM)—an exceptionally skilled group of reimbursement professionals who execute coverage and access support in the field—are out in healthcare offices across the country every day, using their knowledge of coverage, patient assistance, and health policy to educate office staff and break through access issues to ultimately help patients. As an extension of a manufacturer’s team, our Field Reimbursement Managers (FRMs) assist provider offices in resolving complex reimbursement issues that may create barriers to access for patients.  From oral medications to biosimilars to critical cancer treatments, our associates, with their passion for patients, represent these therapies and assist those who need to gain access.
Field reimbursement manager

Roles & Responsibilities of an FRM

  • Regionally aligned reimbursement experts
  • Customize on-site visits to meet the needs of the account
  • Proactive reimbursement education
  • Proactive tracking of patients through the journey to identify potential gaps and help facilitate timely resolutions
  • Reactive support for reimbursement challenges
  • Engage members of the Client Support team (ie, Nurse Navigators, Patient Operations, etc)
  • Educate appropriate staff members about patient assistance and copay support programs

The Ideal Candidate

  • Bachelor’s degree, advanced degree, and/or specific practice management experience preferred
  • Minimum of 5 years of experience in public or private third-party reimbursement arena, practice management, or pharmaceutical industry (sales, managed care, or clinical support)
  • Ability to conduct field-based reimbursement support, education, and consultation: 3-4 nights of overnight travel per week
  • Extensive experience with specialty providers
  • Knowledge of hospital hierarchy, payer payment systems, and centers of excellence

Our FRMs Must Be

  • Experienced:  You have 5+ years of reimbursement support experience with specialty providers
  • Flexible: Our field based positions require 3-4 days of overnight travel per week
  • Passionate: You'll break down barriers to help patients gain access to vital therapies
  • Consultative: You'll need to build relationships and provide customized value for reimbursement and patient access

Experience a Week in the Life of an Xcenda FRM

As a field associates with Xcenda you will need a “can do attitude” and approach territory much as a CEO does a company: with vision, strategy, goals and execution. You manage your territory based on the needs and priorities of your manufacturer partner while having the support of the whole Xcenda organization behind you for training and ongoing education. 

A typical week might look something like this:

Weekly schedule for FRM
What does a typical week look like for a Field Reimbursement Manager?

Ready to take the next step?

Join Xcenda and make a difference in patient access.

As part of the Xcenda team, you’ll work, learn, and excel alongside brilliant minds, diverse talents, and experienced professionals who are inspired by what they do every day and highly motivated to make a difference. Share in the commitment we have to our clients, to each other, and to the patients we ultimately serve. Enjoy a culture based on trust, respect, diversity, and compassion that makes Xcenda such a special place to work.If you are an expert in coverage and access and willing to travel 3-4 nights per week, click below to explore our job opportunities.
Explore Field Reimbursement Job Opportunities