The Information We Collect & How We Use It
We invite consumers, patients, physicians and other healthcare professionals to participate in surveys and other market research opportunities. Some individuals are invited to become members of our panel(s) of survey participants. We collect personal contact information during the survey and/or enrollment process including, but not limited to, first and last name, professional address, residential address, telephone number(s) and email address. This information is used to contact you regarding market research opportunities, as well as to send incentive rewards and honoraria.
We also collect demographic and professional information including, but not limited to, date of birth, gender, education, occupation, professional credentials, language preference and employment status. We may also collect health-related information such as disease, conditions and treatment. This information is used to select surveys and research opportunities most appropriate for your background.
Xcenda conducts market research on behalf of clients to obtain feedback from consumers, patients, physicians and people working within the healthcare industry on products and services offered by our clients. Data collected from market research studies is shared with clients in aggregate (or group) form, and responses are not attributed to individuals. Individual level responses are occasionally used, but never associated with any personal identifying information without your explicit permission, except as otherwise stated herein.
When you participate in market research telephone interviews and discussions with Xcenda, the interview may be recorded, or there may be others on the call for note taking, training, or research evaluation purposes. To protect your privacy, only your first name will be used during discussions. You may decline to participate in interviews that are monitored by others or recorded.
Xcenda may occasionally supplement information obtained from survey respondents and panel members with third party information (such as accreditation, demographic and professional data). In order to accomplish this, we may need to share your information with a third party. Xcenda may also use third party applications and providers to provide services (such as email communications, transcription services and interview recording). In such cases, we seek to ensure your privacy by having these third parties sign written, legally binding agreements stipulating that they will not share any data with any outside party and that any individual identifying information is to be used solely for the purpose of providing the agreed upon service.
Xcenda may share your information with our corporate affiliates in the AmerisourceBergen corporate family. This may mean that your personal information may be transferred to or hosted in one or more countries throughout the world. Also, in the event Xcenda or its parent company, AmerisourceBergen Corporation, experience a merger, acquisition, sale or other transaction, your personal information may be disclosed to the third party or affiliate both before and after the transaction, for the purpose of facilitating and effecting that transaction.
We will also share information we have collected with third parties as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, regulation, legal process served, or governmental inquiry.
Data Security and Responsibility
Xcenda is committed to protecting the security and integrity of information collected from you. We take appropriate security measures to protect against unauthorized access, alteration, disclosure or destruction of Personal Information, and require that our vendors do the same. These measures include internal review of our data collection, storage and processing practices. We also take physical security measures to guard against unauthorized access to our physical premises and systems where we store personal data. Our policy is to allow only authorized personnel to access the physical areas where such systems are located. In addition, we use firewalls to protect the servers from outside intrusion. Despite our efforts, no method of transmission over the Internet, or method of electronic storage is 100% secure, and we therefore cannot guarantee its absolute security.
Xcenda believes that it is especially important to protect children's privacy online, and encourages parents and guardians to spend time online with their children to participate and monitor their Internet activity. We comply with the Children’s Online Privacy Protection Act of 1998. Our surveys are not directed to children under the age of 13, nor are our programs designed to collect Personal Information from children under 13 years of age. We therefore will not knowingly collect, maintain, or disclose any Information from children under the age of 13.
Occasionally, we may ask our adult survey respondents to participate in market research studies on behalf of children in their care. In such event, we do not ask the parent to submit personally identifiable information about any child(ren).
Updating Your Personal Information
Any Personal Information provided in a survey, or market research event, may be changed or modified by emailing us at XcendaCompliance@Xcenda.com. We will respond to your request within 7 days.
If you wish to request that we no longer use your information as part of our market research, please contact us at XcendaCompliance@Xcenda.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Opting-Out of Xcenda Market Research
Links to Other Sites
Xcenda may occasionally provide market research participants with the ability to voluntarily link or connect to websites maintained and/or operated by our partners/third parties. We are not responsible for the privacy policies and practices or the content of any websites which are linked to our website(s). We recommend that you carefully read the privacy policies of each site you visit.
How to Contact Us
Xcenda Cookies and Tracking Technologies Policy
What are cookies and tracking technologies?
A cookie is a small file of letters and numbers sent by a website to your computer or mobile device where it is stored by your browser if you agree. Cookies contain information which enables a website to recognize you as you move around the site and/or each time you revisit. Cookies may be sent by the website that you are visiting or by another organization which provides services to that website, such as an advertising network or analytics company.
(b) Web beacons and other tracking technologies
Web beacons are small bits of code that communicate with third parties and are embedded in web pages, ads or in emails. Web beacons and other tracking technologies, such as gif, page tags and script, are often used together with web browser cookies to help website publishers to better analyze and improve their services and to target advertising based on your browsing behavior and interests.
We use a variety of cookies and other tracking technologies for the following purposes:
- Strictly necessary cookies. These are cookies that are required for the operation of our Web Site. They include, for example, cookies that enable you to log into secure areas of our Web Site, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Web Site when they are using it. This helps us to improve the way our Web Site works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognize you when you return to our Web Site. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our Web Site, the pages you have visited and the links you have followed. We will use this information to make our Web Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Managing cookies and opting out
Most browsers automatically accept cookies. You can choose to decline cookies in the ways described below. You can also disable the ability of web beacons to store cookie information by declining cookies.
(a) Opting out of advertising cookies
There are three main associations that represent the advertising networks allowed on our sites. You can visit their websites to opt out of all cookies served by their members. These independent websites are not sponsored by or affiliated with Xcenda.
In opting out, a cookie will be set to let advertisers know not to use your data for targeted advertising purposes. You will still see adverts but they will not be tailored to your interests.
Network Advertising Initiative (NAI)- www.networkadvertising.org/choices/
Digital Advertising rel="noopener noreferrer" Alliance (DAA)- www.aboutads.info/choices/
European rel="noopener noreferrer" Digital Advertising Alliance (EDDA)- www.youronlinechoices.com
(b) Managing cookies on your device
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to use all of the features and functionality of our Web Site.
Except for essential cookies, all cookies will expire after approximately 30 days.